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We accept following credit cards:
- American Express
- Visa Debit
- MasterCard Debit
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit, or a credit card computer, either at our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact the Philips Online Store Call Center by phone. Please provide them with any error message numbers you may have received, as well as the order number from the shopping cart
If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s) are actually shipped. If your items are shipped separately you will be billed each time an item is shipped. The charge will appear on your credit card as: "DRI*Philips Store".
No. Your card number should be entered as a continuous string of numbers.
We take sensible security measures to protect Philips and all our consumers and we may make random security checks on orders. If we need to contact you to verify information, we will hold your order until we can reach you. To help us, please also provide a telephone number and an e-mail address where we can contact you during daytime hours. Please make sure you check the e-mail you used to place the order. In some circumstances we may ask you to provide an alternative method of payment. To contact us directly please use our Philips Online Store Call Center phone number.