To track your shipment please:

• Log in to your account
• Once logged in click on My account – Order history
• Select your order number
• Click on view details
• Click on Track shipment link

Tracking information is available on most orders. You will find the information in the shipment confirmation e-mail from the Philips Online Store. Click on the link in the e-mail to find the location of your parcel or check your order status. If you have a problem tracking your order, you can contact the Philips Online Store Call Center by phone.

Unfortunately, you cannot change your shipping address or shipment method after your order has been submitted.
The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

Philips Online Store offers a variety of shipping methods to meet your needs. Below table explains available delivery methods with corresponding prices and times. Please see the Delivery Table for more information:

• Fully insured and secure
• Order receipt must be signed by the receiver
• Unpacking and product installation not included
• Taking back and recycling of old product not included

Above table contains a summary of prices for various delivery methods.
Delivery costs are clearly indicated in the shopping basket before you proceed to checkout to complete your order. Add selected products to your shopping basket and choose your preferred shipping method. The applicable cost will be calculated and displayed before you proceed to the checkout. You can also see delivery costs, after placing your order, on the Order Acknowledgment e-mail and on the online Order Status.

We can only deliver to addresses within the 48 contiguous US. Orders placed on this site cannot be delivered to addresses in: Alaska and Hawaii and all off-shore U.S. territories and possessions, such as Puerto Rico.

Also we cannot deliver to a PO Box, BFPO address or military bases due to shipping restrictions. If you do have problems, you can contact the Philips Online Store Call Center by phone.

You will receive a Shipping Confirmation e-mail as soon as your order leaves our warehouse.
We aim to give the highest levels of customer satisfaction and orders placed at or before 9 am will typically be shipped on the same working day, if:

• Payment has been received before our cut-off time (9 am)
• The order contains only standard, non-customized products
• (customized orders typically take) longer to be processed.
• Item is in stock